Customer Service
Procedure On New Service Connection Application
Schedule of Availability of Service:
Monday to Friday 8:00 a.m. to 4:00 p.m.
Payment is until 4:00 p.m. only with no noon break
Who May Avail of the Services:
Residents of Bacolod City
Requirements:
Full/Partial Payment of Water Bill with Arrears
1. Certification from Homeowners/Association President
2. Certification from the Barangay Captain
3. Consent/Permission/Authority from Lot Owner
4. Photocopy of Identification Card with Signature
a.Applicant
b. Authorized Representative
c.Lot Owner
5. Lot Title (Certified True Copy or Present Original)
6. NHA Certificate/BHO Cert./GAM Cert./Cert. of Award
7. Sec. Certificate/SPA/Authorization to sign and Process
Vicinity Map/Sketch
LEGEND:
NHA – National Housing Authority
BHO – Bacolod Housing Office
GAM – Government Assets Management
SPA – Special Power of Attorney
Procedure:
1. Present sketch of location/vicinity map to the Meter Reading and Bill Tendering Section of the Commercial Department for clearing of account.
2. Bring the cleared sketch/vicinity map to the Engineering Department to check availability of waterline in the area and briefing on the pipe lay-out and materials to be used.
3. Once cleared, go to the New Service Connection (NSC) Clerk and get the list of requirements.
4. Submit requirements to the NSC Clerk.
5. Pay Investigation Fee to any Teller, from counters 1 to 5.
6. Present the Official Receipt to the NSC Clerk to get the Service Application and Construction Order (SACO) Form and NSC Contract.
7. Return to the NSC Clerk the duly signed SACO Form and Notarized NSC Contract.
8. Wait for a call/text information regarding payment of installation fees or call NSC Section at telephone no.433-4601 within seven (7) working days.
9. Go to the NSC Clerk and get assessment of installation charges.
10. Pay the installation charges to any Teller, from counters 1 to 5.
11. Return the SACO Form and present the official receipt to the NSC Clerk.
12. Prepare Pipe Lay-out.
Flowchart On New Service Connection Application
Requirements in Applying for New Service Connection
Requirements:
1 Certification from Homeowners/ Association President
2 Certification From Brgy. Captain
3 Letter Request from Foundation Head
4 Consent/Permission/Authority From Lot Owner
5 Identification Card with Signature
(Photocopy Only)
5.a Applicant
5.b Association President
5.c Authorized Representative
5.dBrgy. Captain
5.e Lot Owner
6 Lot Title (Certified True Copy or Present Original)
7 NHA Certificate/BHO Cert./GAM Cert./Cert. of Award
8 Sec. Certificate/SPA/Authorization to sign and Process
9 Vicinity Map/Sketch
LEGEND:
NHA – National Housing Authority
BHO – Bacolod Housing Office
GAM – Government Assets Management
SPA – Special Power of Attorney
New Water Service Connection Installation Charges
New Water Service Connection Installation Charges
Approved for Implementation per BR #206, Series of 2006 Effective September 05, 2006
RESIDENTIAL/GOVERNMENT
(With proof of ownership)
(With proof of ownership)
COMMERCIAL/INDUSTRIAL
(With proof of ownership)
(With proof of ownership)
