Customer Service

1. Payment of Water Bill

a. Payment

b.Flowchart

2. Request for New Service Connection

a. Procedure

b. Flowchart

c. Requirements in applying for new service connection

d. Installation charges

3. Request for Disconnection

a. Procedure

b. Flowchart

4.  Request for Reconnection

a.  Procedure

b.  Flowchart

c.  Procedure (disconnected for 15 days or more)

d.  Flowchart

5.  Request for Change of Name

a.  Procedure

b.  Flowchart

6.  Request for Replacement of Stolen Meter

a.  Procedure

b.  Flowchart

7.  Request for Transfer of Source

a.  Procedure

b.  Flowchart

8. Other Services

A. Laboratory Services

a. Procedure

b. Flowchart

c. Laboratory Fees

d. How to collect, handle and store water samples

B. Request for Calibration of Water Meter

a. Procedure

b. Flowchart

c. Meter Calibration Fees

9. Senior Citizens Discount

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